1. Scope
This Refund & Returns Policy applies to purchases made at https://cartforbaby.com/ of products sold by Cart for Baby.
2. Returns eligibility
You may request a return if:
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The product is unused, undamaged, in the same condition as when you received it, and in its original packaging (unless the defect was obvious).
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You request the return within 7 calendar days of receipt (choose appropriate period).
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The purchase was made directly through our Website and not via a third‑party reseller (unless we explicitly state otherwise).
3. Non‑eligible items
Returns will not be accepted if:
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The product has been used or shows signs of wear.
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The packaging is damaged or missing (unless the product itself was defective).
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It is an intimate or sanitary item (if applicable).
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It was purchased during a “final sale” or “clearance sale” (if clearly indicated at time of purchase).
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It was customised or personalised (if applicable).
4. Defective or damaged items
If you receive a defective or damaged product, please contact us within 24 hours of delivery with photographic evidence. We will assess and, if verified, offer a replacement or full refund.
5. Return process
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Contact us at +916351928579 and specify your order number, product(s) you wish to return, reason.
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We will provide you with return instructions and a return authorisation number (if required).
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Ship the item back to us at Shed No.10, Behind Elephanta Building, Near Sahajanand Cancer Hospital, Gam, Dabholi, Surat, Gujarat 395004 within 7 days of receiving authorisation. You are responsible for return shipping unless the item is defective/wrongly shipped.
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Once we receive and inspect the item, we will notify you of approval or rejection of your refund/return.
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If approved, we will process the refund to your original payment method (or credit note, at our discretion) within 7–10 business days.
6. Refunds
If you are eligible for a refund:
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Shipping charges (initial outbound) may be non‑refundable (unless the item was defective/wrongly shipped).
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The refund amount will exclude any shipping/shipping‑related costs and packaging.
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The refund will be credited to your original payment method.
7. Exchanges
If you wish to exchange for a different size/colour/model, contact us as above. Exchanges are subject to availability. The return & resend shipping costs are to be borne by you unless we made an error.
8. Cancellation by us
We reserve the right to cancel an order (before shipping) if we suspect fraud, availability issue, or other risk. In such cases we will notify you and refund your payment in full.
9. Changes to this policy
We may modify this Refund & Returns Policy at any time. The version posted on our Website is the one that applies.